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Shipping Policy

Experience the wonders
of the outdoors on a silver platter

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Thank you for partnering with RMC Collections for your wholesale handmade carpet needs. We are committed to providing a seamless and transparent shipping experience for our valued B2B clients.

Production and Shipping Timeline (Bulk Orders)

Due to the meticulous craftsmanship and scale of our B2B orders, please anticipate a production and shipping timeline of 90 to 120 days from the date of order confirmation. This timeframe ensures the highest quality standards are maintained for your bulk order.

Order Processing and Project Management

  • Upon receiving your purchase order, we will issue a detailed order confirmation and initiate a dedicated project management workflow.

  • A dedicated account manager will be assigned to your order, providing regular progress updates and addressing any queries.

  • We will provide detailed production schedules and milestones to keep you informed throughout the process.

  • Pre-shipment inspections will be conducted to ensure quality consistency across the entire bulk order.

Shipping Methods and Logistics

  • We leverage established relationships with reputable international freight forwarders specialized in handling large-scale shipments.

  • Shipping methods will be determined based on the volume, weight, and destination of your order, including sea freight (FCL/LCL) and air freight.

  • We will provide comprehensive logistics planning, including documentation, customs clearance, and delivery coordination.

  • We will provide tracking information and regular shipment updates to ensure transparency.

Shipping Costs and Terms

  • Shipping costs for bulk orders are calculated based on volume, weight, destination, and chosen shipping method.

  • We will provide a detailed shipping quote as part of the order confirmation and proforma invoice.

  • Payment terms for shipping costs will be outlined in the sales agreement.

  • We can accommodate various Incoterms (e.g., FOB, CIF, DDP) to meet your specific requirements.

Customs and Import Regulations

  • We will provide all necessary export documentation, including certificates of origin, commercial invoices, and packing lists.

  • It is the buyer's responsibility to ensure compliance with all import regulations and customs requirements in their respective countries.

  • We can provide assistance and guidance on customs procedures, but any import duties, taxes, or fees are the responsibility of the buyer.

Packaging and Handling

  • Bulk orders are packaged using robust materials and methods to ensure maximum protection during transit.

  • Palletization, crating, and containerization are utilized as needed to safeguard the carpets.

  • Detailed packing lists and labeling will be provided for easy inventory management.

Delivery and Acceptance

  • Upon arrival, please conduct a thorough inspection of the shipment for any damage or discrepancies.

  • Any damage or discrepancies must be documented on the delivery receipt and reported to us immediately.

  • We require a signed delivery confirmation to acknowledge receipt of the shipment.

Contact and Support

  • For any shipping-related inquiries or concerns, please contact your dedicated account manager or our logistics department at info@rmccollections.com .

  • We are committed to providing ongoing support and assistance throughout the shipping process.

Important Notes for B2B Clients

  • The 90-120 day timeframe is an estimate and may vary based on order volume, complexity, and logistical factors.

  • We prioritize clear communication and proactive problem-solving to ensure a smooth shipping experience.

  • We are experienced in providing the necessary documentation for international trade.

  • We are dedicated to building long term business relationships.

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